Shipping policy

Shipping Policy

Each physical order is packed with care in Espoo, Finland, ready to find its way to you.

Delivery areas

We currently ship physical products within Finland only.

Processing and delivery times

Orders for in-stock physical products are usually dispatched within 5–8 business days of payment confirmation. Any different processing times, including those for pre-orders or commissioned artworks, will be stated on the product page or agreed with you before purchase.

Processing time covers preparing and packing your order. Delivery time is additional and depends on the selected shipping service.

Any delivery estimates shown at checkout or provided before purchase refer to the estimated transit time unless otherwise stated.

Shipping costs

Available delivery methods and shipping costs are displayed at checkout before you complete your purchase.

Large, framed or particularly delicate artworks may require special packaging and individually arranged delivery. Where this applies, it will be stated on the product page. Please contact us before purchasing so we can agree on the delivery method and total cost.

Local pickup in Espoo

Local pickup in Espoo is available by appointment. If you select pickup at checkout, please wait for confirmation that your order is ready and for the agreed collection details before arriving.

The studio is not open for walk-in visits. The collection location and time must be confirmed with us in advance.

Original artworks

Original artworks are carefully packed with protective materials appropriate to their size and surface. They are sent using a tracked delivery service or another delivery method agreed with you in advance.

Where tracking is available, we will provide tracking information when your order is dispatched.

Digital products and pre-orders

Digital products are supplied electronically. No physical item is shipped, and no shipping fee applies to the digital product itself.

The delivery method and timing are stated on each product page. Digital pre-orders are delivered on the scheduled date shown on the product page, rather than immediately after purchase.

The processing and shipping times for physical products do not apply to digital products.

If your digital product is delivered by email and has not arrived within the stated timeframe, please check your spam or junk folder and contact aino@aatelma.com if you need help.

Delayed, lost or damaged deliveries

If your order is delayed, missing or arrives damaged, please contact aino@aatelma.com so we can help.

For damaged deliveries, please keep the packaging and, if possible, send photographs of the packaging and the artwork or product. This helps us investigate the issue with the delivery provider. The absence of photographs or original packaging does not, by itself, remove your statutory consumer rights.

For delivery services arranged by us, we remain responsible for your order until you or your designated recipient receives it.